No-buy?

What's a no-buy?

This is a term I have only recently been exposed to, through my exploration of the various online communities devoted to mineral makeup, indie jewellry and other such handicrafts that can be found braving their way through the global waters of Etsy, or set up on their own spiffy website.

Buying online has its pros and cons. A few of mine (because I love making lists!):
Pros:

• Convenience: anytime and anywhere you have internet, you can shop. You don't have to 'make a day of it' like you have to in order to visit physical shops.
• Instant comparisons: you can check out similar products, and find reviews, in a way you can't (that fast, anyway) in the 'real world'.
• Hassle-free browsing: you can spent as long as you like pouring over a web-site. You can even do it whilst doing homework (not reccomended). Going 'out' shopping is a little more time-consuming, and there's a lot more pressure to buy when you're surrounded by sales assistants.

Cons:

• Sometimes it's a little too easy and you lose track of all the money you've spent!
• Delayed gratification: this can be a good thing, but sometimes (especially if you're ordering internationally) you'll have to wait WEEKS to get your goodies. So if you're ordering  for a particular event, especially a birthday, you need to think way ahead.
• Intangibility: not being able to try stuff out/on like you can in a physical store.

 A no-buy is a self-imposed ban (often encouraged by loved ones, however) for a set amount of time, dictating that you won't buy non-essentials. Make-up, clothing, books, jewellry, CDs and DVDs all fall into the non-essential category. A super-strict no-buy may include cutting down one's consumption of outside food - buying less coffee, not eating out as often, packing lunch etc.

No-buys serve two main purposes:

1. The obvious: saving money! Whether you're saving up for something big, or just trying to curtail your expenses, a no-buy will make you really think about how much you want that necklace, or whether or not you might as well nip down to the library and borrow that book, instead of buying it.
2. The side-benefit: making use of the 'stuff' you already have. Getting your money's worth out of things, so to speak. Thoroughly 'using' your new CD, hat, lipstick and really working it into your life, rather than shoving it to the back of the proverbial wardrobe once the novelty has worn off. That's one of the problems I find I have with buying sprees: I get almost overwhelmed by all the 'new things' and I forget I have half of the stuff. I can't appreciate it properly. If it's not getting used, what was the point of buying it in the first place?

I am on a no-buy at the moment. I have ordered from several makeup companies, bought some absolutely beautiful boots for winter (they cost a lot more than I usually spend on anything, let alone shoes, but I did think about it for a few weeks to determine whether it'd be 'worth it'. I've worn them 3 times in the 7 days I've had them, so I think I made the right call :P) and I'm saving up for tickets to Supanova in June. No-buys for me usually accompany making lunch a lot, but I'm so busy I've relaxed that particular demand. This has probably led to me drinking more coffee than is healthy, though.

Until next we meet,
Jade

P.S. sorry for the somewhat sporadic updates lately, I ran out of pre-planned posts and I'm in the middle of a production for uni, plus assignments, plus my part-time job! It's been a little crazy. I'm trying to stick to a 'post every 2-3 days' schedule but it might not happen that way this week. I have an assignment due tomorrow (practically finished!) and then dress rehearsal in 3 days. Gulp.

Waiting

Waiting for...

The bus.
Inspiration.
The kettle to boil.
Nail polish to dry.
The washing machine to finish a cycle.
The cat to wake up and move out of the doorway.
My phone to ring.
Packages in the mail.
My number to be called at the cafe.
The comic shop to tell me my order's in.
A cut to heal.

We spend a lot of our lives waiting. Do we ever learn to do it well?

Customer Service

Retail. Hospitality. Supermarkets.

Wherever you work, wherever you shop and whatever you shop for, you have to deal with people (if you do have a job that doesn't require you to deal with people, please let me know where to drop off my resume). So eventually you're going to encounter that often terrible, sometimes wonderful creature: CUSTOMER SERVICE *dun dun duuuuun!*

Now, I work in retail. I also shop, both online and offline, for different things. Thus I have encountered both sides of the proverbial fence: experiencing crappy customer service with unhelpful/oblivious staff and having to put up with horrendously rude customers.

Inspired by the day I had at work, here's a list of my Top Five Things Not To Do whilst shopping (employee and customer versions). It's a bit retail-biased, but there are some pretty universal points:

If you are a customer:
1. Don't bring food or drink into the store. Most shops actually have a sign that mentions this - mine does. But you still get people wandering in with the odd ice-cream or coffee. Now it's not that we don't want you eating or drinking in the store - it's when you make a mess that we have to clean up that it gets not-fun. Especially when it's already busy in the store, we're having to clean up after merchandise that customers have left lying around, and when you risk damaging or dirtying merchandise that we then have to explain to the manager. Eating and drinking are for cafes.

2. DON'T ask for a discount or a freebie. I cannot stress this enough. We are lectured by our managers to tell customers about sales and promotions. It's a part of our job to tell you about these things in the hopes that you will buy more things. Most of the workers you encounter in shops are grunts - as in we have no authority and/or influence and we get the short end of the proverbial stick. Asking us for free stuff, or discounts, is just annoying. We feel bad when we have to turn you down, it's irritating because it feels like you think we aren't doing our jobs properly, and when you KEEP asking even though we've made it clear that we actually cannot physically do anything for you... it's just plain rude.

3. Please, be polite and don't walk in on the phone, or with your earphones in/on. Seriously. Whilst I understand that some people are skilled at 'walk-and-talk', and that some shops play craptastic music... C'mon. Let us do our job and at least say hello to you when you walk in!

4. Check store opening and closing times. A pet peeve of mine is when people come into the store 5-10 minutes before closing time TO BROWSE. Yeah, some people work 9-5 and don't have much time to shop. I really don't mind if you have to run in on your way home to make a purchase. But if you're shopping recreationally, DON'T walk in at 5:20pm when we close at 5:30 and meander around aimlessly until some poor employee with the short straw has to tell you they're closing in one minute and please, sir/ma'am just leave so we can clean up, close up and go home!!!!

5. Actually listen to what staff say. Asking me the same question 5 different times, albeit with slightly different wording, will not produce a different answer. I ain't made o' magic, I can't pull stock out of my- anything, ok?

If you are an employee:
1. Smile. I know what it's like to be having a terrible day, to be exhausted or upset, or to just plain not want to be at work. But you're getting paid to be there. At least you could muster enough energy to move a few facial muscles so I don't feel like I somehow offended you by walking into your store.

2. If you don't know, find someone who does, or explain to me why you don't know or aren't sure. Yeah, sometimes managers aren't the most communicative bunch, but I only know what you tell me. Being new is also a good excuse.

3. Make eye contact. If you're busy with another customer, or a task, that's fine. It's polite to acknowledge that there's another person in the room by at least looking at them (again hopefully with a smile. Being glared at is unpleasant).

4. Do be careful when processing sales so that you don't make a mistake and over-charge a customer.

5. Try not to eat and/or drink at the sales counter (most shops, especially in retail, frown on this), and if you absolutely must, be discreet. It's a bit off-putting to see someone chomping away over the till! This includes gum. I might be biased because I think it's gross (I make an exception for bubble gum) but it's just not necessary to be chewing gum 24/7. Save it for after work, please.